We accept Visa, Master, American Express, Diners, Western Union Money Transfer System and Telegraphic Transfer.
We also accept COD orders and Company Cheques for orders delivered in Singapore.For the customer's protection,
all information on the order sheet, including credit card holder’s name, number, billing address, is subject to
verification prior to processing any order. This is to prevent fraud, and the unlikely use of the credit card
without the cardholder's permission.
Sending Money Through Telegraphic Transfer
Singapore Dollar Account
Kindly remit the amount in Singapore Dollars as per the banking details below.
Please not that all bank charges should be to senders account.
UOB Singapore Dollar (SGD) A/C:
Name:
J.B.Rupa & Co Pte Ltd
A/C No:
101/ 345 /394/ 8
BANK:
UNITED OVERSEAS BANK LTD
BANK ADDRESS:
UOB PLAZA 80 RAFFLES PLACE SINGAPORE 048624
US Dollar Account
You may also choose to remit in US Dollars. Just email us at info@jbronline.com.sg to get the equivalent amount in US dollar.
Please not that all bank charges should be to senders account.
UOB US Dollar (USD) A/C:
Name:
J.B.Rupa & Co Pte Ltd
A/C No:
101/ 912/ 828/ 3
BANK:
UNITED OVERSEAS BANK LTD
BANK ADDRESS:
UOB PLAZA 80 RAFFLES PLACE SINGAPORE 048624
PAYMENT via SWIFT MT100
INTERMEDIARY 56A: CHASUS33XXX
BANK: CHASE MANHATTAN BANK NEW YORK
ACCOUNT WITH INST 57D: //CH010762
UNITED OVERSEAS BANK LIMITED SINGAPORE
(SWIFT:UOVBSGSG)
BENEFICIARY CUSTOMER 59: J B RUPA & CO. (PTE) LTD
A/C NO: 101/912/828/3
Sending Money Through Western Union Money Transfer
With the Western Union Money Transfer® service, you can send us money quickly from over 100,000 Western Union Agent locations worldwide.
Sending money is convenient and generally all you need to do is :
Visit a Western Union Agennt near by your place
Fill out a 'To send money ... ' form. The remittance is to be sent to
Mr. Deepak Bhojwani,
C/o JBR Pte Ltd
111, North Bridge Road, Peninsula Plaza #08-14, Singapore - 179098
Provide payment to the clerk in cash - including the amount to be sent and appropriate fee(s). Identification may be required. Additional restrictions may apply.
Get the receipt that includes your Money Transfer Control Number (MTCN).
E-Mail us the MTCN and your order number enabling us to pick up the funds. Your order will be dispatched on the next working day.
Orders received before 9am (Singapore Time GMT + 800Hrs) are processed and delivered on the third business day subject to approval of credit card..
Orders received after 9am will be delivered on the fourth business day subject to approval of credit card.
These apply to Singapore deliveries only for international orders please refer to the mode of shipment selected.
At jbronline.com, we realize that a big concern for customers is the speed and affordability of shipping. That is why we offer several affordable modes of shipping.
Please note that each shipment requires a signature upon delivery. Once your order leaves our destination center, you will be contacted by the shipper or us
(in the case of Singapore deliveries) to arrange a specific time for delivery. You can also email us delivery or other special instructions.
The receiver's address must be correct, please ensure someone is there to receive it at the agreed time or else additional delivery charges may apply if the order is to be resent.
If for some reason delivery is not possible at the scheduled time we or our logistic partners will get in touch with you to fix another mutually agreeable time.
Delivery in Singapore is free provided the order value is at least $150.00(Singapore Dollars)
A minimum delivery charge of S$15.00 applies for orders lower than this amount.
A. International Courier
We use popular international courier companies such as DHL/ Fedex/ UPS/ Hanjin etc.. to deliver your goods depending on the country of delivery. The delivery time varies from 48 hours to 7 days depending on the destination.
B. International Express EMS Speedpost
We use Singapore Post’s Worldwide Express EMS Speed Post service to deliver the goods. The delivery time varies from 48 hours to 7 days depending on the destination.
C. International Standard Speedpost
We use Singapore Post’s Worldwide Standard Speed Post service to deliver the goods. The delivery time varies from 5 to 10 days depending on the destination.
D. Sea freight
This option is more economical for bulky items like Big Screen TVs, Washing Machines, Refrigerators, Photocopiers, etc or if you have placed an order for several items for example to furnish a home or office with various electronic equipment.
Sea freight charges will not be reflected on your order confirmation. Once your order is received, we will e-mail or fax you the sea freight charges. The sea freight charges should be paid by Demand Draft or Telegraphic Transfer.
We will ship your orders as soon as possible on the first available vessel. However the original Bill of Lading which is required to clear the cargo at the port of destination will only be sent to you when we receive payment of the
sea freight charges. Once goods arrive at the port of your choice clearance of cargo must be undertaken by you. This is not a door to door delivery service.
However most shipping agents in your port can have the cargo cleared and delivered to you. These arrangements must be made by you. All clearing charges, custom charges and taxes, if any, are to your account.
E. Self Collection at our store
The merchandise ordered by you will be kept at our store for your collection. You can collect the goods upon producing the Order Confirmation sent by us through email.
Any change of particulars (e.g. Receiver's address, messages; etc) must be made within 24 hours after placing the order or before delivery, which ever is earlier.
Promotional period Incomplete shipping details supplied If merchandise has not been received within the specified time, kindly email us at info@jbronline.com.sg
You may be subject to import /customs duties and taxes which are levied when packages reaches the destination country. These additional charges for customs clearance must be borne by you as we have no control over these charges and
cannot predetermine what they may amount to. If you have chosen International Courier as your shipping mode then these Companies may undertake to pay custom duties/taxes on your behalf and subsequently collect these from you.
If you require this feature please e-mail us. Normally the courier companies would call the receiving party to inform them the amount (if any) of custom & import duty/tax that is being levied.
jbronline.com supports the products it sells, through the manufacturers supplied warranties or jbronline.com warranties. The complete warranty is included with the product, warranty covers repair or replacement of defective parts,
subject to the conditions set forth. All products carry a warranty direct from the manufacturer, or jbronline.com. (Warranty period varies minimum is 1 year)
Warranty Disclaimer and Limitation of Liability
jbronline.com expressly disclaims all warranties, either expressed or implied. Including any implied warranty of merchantability or of fitness for a particular purpose. We shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out or related to the purchased merchandise.
All merchandise is sold "as is". jbronline.com makes no warranty as to the performance of any merchandise sold. We are not responsible for system down time, lost data, etc. the disclaimer by jbronline.com in no way affects the terms of a manufacturer's warranty. We are not responsible for typographical, photographical, production or pricing errors.
At jbronline.com, we believe in the high quality of every item we offer, and our ability to ship and deliver these items to your home to your satisfaction. The shipment of the product is as advertised in our catalog section, Upon receipt of merchandise inspect product carefully. Should you find that the product does not meet your expectations, or satisfaction, contact us at once at info@jbronline.com.sg and tell us your concerns, so we may make every effort to satisfy your purchase.
In the unlikely event that we cannot amicably resolve your issues we offer a Return/exchange Policy. You can exchange any product up to seven days from original purchase/delivery date any item for credit up to fifteen days from original purchase/delivery date with a 10% restocking fee and less shipping charges. To return items follow the instructions below:
1. E-Mail us at info@jbronline.com.sg for a return authorization number, and in it describe briefly the reasons for your requested return. You must receive a (RMA#) before you return any goods to us. Merchandise without a (RMA) will be refused, and no credit will be issued and RMA's are valid for (10) days from date of issuance, and the RMA# must appear on your return packing label and on the outside of the box.
2. All returned/exchanged merchandise must be in original factory condition and must include all accessories, packing material, inserts and manuals, warranty cards (not filled-out) the box in which it was shipped in. Shipments of returns must be prepaid, and we will not accept COD returns.
3. Crediting your Returns Once your return has been processed, we will refund your credit card within 7 working days of receiving the returned items. However this will only be reflected in your next credit card statement or billing cycle. Alternatively, you can also elect for a Gift Certificate to be issued to you, and this can be redeemed on your next purchase from jbronline.com. Please indicate your preference by email.
Once you have placed an order at jbronline.com, you can check its status any time. Click on "Customer Service" link at the top of any page at jbronline.com to sign in to your account.
Log into our site and click on "Order Tracking" where you will find the links to the two most popular shipping modes we use. DHL and EMS Speedpost. Once you have followed the link to the appropriate site, you will be prompted for the shipment tracking number. You can find this number on the shipment confirmation e-mail message sent to you at the time of shipment or by emailing us from the same page to get your tracking number.
Since Manufacturers constantly update their products and prices, and may change at any time the availability or price of particular models. jbronline.com makes every effort to keep ample amount of stock for the items advertised.
In the unlikely event that we cannot replenish the stock due to discontinuance of the product or increase in price . We will advise you through the E-mail of the price change and or offer you a comparative product without obligation to purchase.
Our prices are as advertised unless there is a remarkable change from the manufacturer to our cost, which would cause us to change the quoted price. Should we get special deals from the manufacturer with discounted prices we will pass these on
to you for additional savings on our already low advertised prices. We try to maintain a high level of efficiency but sometimes typing errors do occur & prices are mis-typed. If there is a very big difference we will immediately notify you.
These orders will not be shipped unless you agree to the modified price.
jbronline.com order forms are encrypted using Secure Socket Layer (SSL) technology before being sent over the Internet to your web browser.
This protects you from Internet "eavesdroppers" who might attempt to steal personal information about you, your credit card numbers or payment information. jbronline.com do not disclose any of our customers email addresses or any other information to other parties without prior consent of our customers.
